Frequently Asked Questions

Do I Need to Be Present When Technicians Clean My Carpet?

No, you don’t need to be present while we clean. Many clients feel perfectly comfortable leaving cleaning professionals unattended while they work or run errands. Usually, clients will meet the cleaning technicians when they arrive, but they can also arrange to leave a key in a designated spot or have a neighbour, friend or relative give entry to the cleaners.

Do I Have to Move Any Furniture Before Cleaning Technicians Arrive?

Cleaning technicians will usually move items such as sofas, tables and chairs. Some furniture like beds, dressers, pianos, grandfather clocks and other large, heavy or delicate items can be moved are not usually included in the estimated price and need to be arranged for moving ahead of time. It is always recommended that you move all the small items and breakables from the furniture you wish to be moved before the cleaning technicians arrive.

Which Type of Cleaning Is Best: Dry Cleaning, Steam, or Hot Water Extraction?

The two most popular cleaning techniques are hot water extraction (also known as Steam Cleaning) and dry cleaning. Professional cleaning businesses, including Chris from Clean Cut Carpet Cleaning in Geelong, usually provide both options and will choose the one that works best for your personal situation. Having said that the majority of companies we work with recommend hot water extraction as their preferred method as it provides deep clean and effectively removes soil/dirt from your carpet. However there are some situations (e.g. busy offices) where a quicker drying method may be more convenient, and still produce great results.

How Should I Maintain My Carpets After Professional Cleaning?

Regular vacuuming is one of the best maintenance activities you can do on your own. Most vacuuming, however, is done to quickly and even the best household vacuums can’t be as effective when you move to fast.

Give your vacuum time to lift the carpet pile, agitate it and remove the soils. Most soils are dry and can be removed properly if vacuumed promptly and properly. Spills should be treated as soon as possible to avoid staining. Before leaving your home, your carpet cleaning technicians should recommend the time for your next professional cleaning.

Following their suggestion as well as your carpet manufacturer’s requirement should help keep your carpets looking fresh for years.

How do I deal with stains on my rug?

Stains should be cleaned up immediately to prevent setting in permanently. A clean white towel should be used to absorb as much of the spill as possible. (Coloured towels can transfer their dyes to the wool rug and should never be used.) Due to potential damage or shrinkage of fibers, stains should not be scrubbed only blotted and pressed. If a large amount of a more solid matter has been dropped onto the rug, a spoon can be used to gently scoop the matter up.

Dry foam cleaning products make an efficient and safe way to clean up stains on wool area rugs. These products don’t use much water, which means the rug will dry quickly without the risk of developing mildew. The label directions should be followed carefully and usually include working the foam into the rug fibers, allowing it to dry, and then vacuuming up the remaining residue. Water and vinegar can also be used to dab on stains as a natural cleaner.

What payment methods do you accept?

Cash
Credit cards: Visa, MasterCard

Brilliant service. Got a huge tea stain out of our light coloured carpet when we had already given up hope. Very professional staff, very quick to attend, very fair price, very friendly attendant. Better priced and quicker to arrive than three other services I called. Would highly recommend to anyone who needs stain removal or just general carpet cleaning.

Lillian Radulova

I just wanted to express our appreciation for the great job that Revive Carpet Cleaning done for our apartment today. Our carpet was in need of a serious clean or replacement due to the high volume of coffee stains. I was assured you would try your best. The stains not only came out but the carpet smelt fresh and clean. I appreciate the professional manner in which You operated and recommend you to anyone needing carpet cleaning.

Many Thanks

Tony and Helen

Sam has been cleaning my carpets for about 5 years and I’d highly recommend his service to anyone. Professional, reliable and trustworthy. I wouldn’t use anyone else. Thanks Sam!

Claudia

Professional service and competitive prices. Highly recommended!

Doha

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